Privacy Policy

1. Information We Collect

At Eco Impress Cleaning Solutions, we only collect information essential for providing our exceptional cleaning services and ensuring a seamless customer experience. This includes both data you voluntarily provide and data collected automatically to enhance our service efficiency.

• Data You Provide Us:

  When you reach out for a quote, book a service, or simply get in touch, you may provide us with:

  • Personal Identifiers: Your name, email address, phone number, and postal address. This is critical for scheduling and communication regarding your cleaning service.
  • Service Details: Information about your property, specific cleaning requirements, and preferred service times to tailor our solutions perfectly to your needs.
  • Payment Information: While we use secure, third-party payment processors, we may collect billing details necessary for transaction processing. We do not store full payment card details on our servers.

• Data We Collect Automatically:

  To improve our website functionality and your user experience, we automatically collect certain technical data when you visit our site:

  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent on pages, and navigation paths. This helps us understand user preferences.
  • Technical Data: Your Internet Protocol (IP) address, browser type and version, operating system, and device type. This assists us in optimizing our site for various platforms.
  • Cookies: Small data files placed on your device to remember your preferences and provide a more personalized browsing experience. You can manage cookie settings in your browser.

2. How We Use Your Information

The information we collect is utilized with precision and purpose, primarily to deliver and enhance the eco-friendly cleaning services you expect from Eco Impress. Our commitment to customer privacy means your data is used responsibly.

• To Provide and Manage Our Cleaning Services: Ensuring we can schedule, execute, and follow up on your requested residential or commercial cleaning services efficiently and effectively in Normanton and surrounding UK areas.
• To Process Payments: Facilitating secure and smooth transactions for the services rendered.
• To Communicate with You: Responding to your inquiries, confirming bookings, sending service reminders, and providing essential updates about your cleaning appointments.
• For Service Improvement and Personalization: Analyzing usage patterns to continuously refine our offerings and tailor solutions to your specific preferences.
• For Marketing Purposes (with Consent): Only with your explicit consent, we may send you occasional newsletters, special offers, or information about new eco-friendly services that might interest you. You can opt-out at any time.
• For Legal and Regulatory Compliance: Adhering to all applicable laws and regulations, including GDPR, and protecting our legal rights.

3. Data Security and Your Rights

Your trust is our highest priority. Eco Impress Cleaning Solutions employs robust measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction, in full compliance with GDPR and UK data protection standards. We continuously review and update our security protocols.

Our Commitment to Securing Data:

• Encryption: Data transmitted to and from our website is protected using industry-standard TLS encryption.
• Secure Servers: Your data is stored on secure servers with restricted access, monitored against threats.
• Access Control: Only authorized personnel with a legitimate business need have access to personal data, and they are bound by strict confidentiality agreements.
• Regular Audits: We conduct regular security assessments and vulnerability scans to maintain the highest level of data protection.

Your Rights Under GDPR:

As a valued client of Eco Impress Cleaning Solutions, you have specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Under certain circumstances, you can request that we delete your personal data.
• Right to Restriction of Processing: You can request that we limit how we use your data.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, machine-readable format.
• Right to Object: You can object to the processing of your data in certain situations, including for direct marketing.

To exercise any of these rights, or if you have any questions or concerns about our privacy practices, please do not hesitate to contact our dedicated data protection team:

Data Protection Contact:

Email: [email protected]

Postal Address: 76 Ashfield Avenue, Normanton, United Kingdom, WF6 2GA

We are committed to resolving any concerns you may have and will respond to all legitimate requests promptly.